Stratford Man And Van Terms and Conditions
These Terms and Conditions govern the provision of Stratford man and van services supplied by our business to customers in the United Kingdom. By making a booking, confirming a quote, or instructing us to carry out any work, you agree to be bound by these terms. They are designed to set out the respective rights and responsibilities of both parties in a clear and fair way. The wording below applies to household removals, single-item transport, collection and delivery work, and other related man and van Stratford services unless otherwise agreed in writing.
In these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” or “the customer” mean the person or business booking the service. Any quotation, estimate, or booking confirmation is subject to these terms unless expressly stated otherwise. If there is any inconsistency between a written quotation and these terms, the written quotation will take priority only for the specific matters it addresses. These conditions should be read carefully before any booking is accepted.
We reserve the right to update or amend these terms from time to time. Any changes will apply to future bookings only, unless we notify you otherwise in writing. The version in force at the time your booking is accepted will apply to that booking. It is your responsibility to review any revised terms if you continue to use our Stratford man and van service for later jobs.
Booking process begins when you submit an enquiry, accept a quotation, or request a collection date and time. A booking is not confirmed until we have acknowledged acceptance in writing, by email, text message, or other agreed method. Any quote provided is based on the information you give us, including the number of items, access conditions, parking arrangements, property type, and whether loading or unloading assistance is required. If those details change, the price, crew size, timing, or vehicle type may also change.
When making a booking for our Stratford van and man service, you must provide accurate, complete, and truthful information. This includes the collection and delivery addresses, contact details, inventory of items, and any special handling requirements. You must tell us in advance if the job involves heavy, fragile, hazardous, bulky, or unusually valuable items. We may refuse a booking, amend the quote, or set additional conditions where access, safety, or legal compliance requires it.
We will use reasonable efforts to arrive within the agreed time slot, but all times are estimates unless expressly guaranteed in writing. Traffic conditions, weather, road closures, parking restrictions, delays caused by previous jobs, and similar events may affect arrival times. Where a delay is likely, we will seek to inform you as soon as reasonably practicable. Time is not of the essence unless we have agreed otherwise in writing for a specific service.
Payments must be made in accordance with the quotation or booking confirmation. Unless otherwise stated, prices are quoted in pounds sterling and may be subject to VAT where applicable. We may request a deposit, advance payment, or full prepayment before the service begins. Any balance due must be paid immediately upon completion of the job, unless alternative payment terms have been agreed in writing beforehand.
Accepted payment methods may include bank transfer, card payment, or other methods notified at the time of booking. If payment is not received when due, we reserve the right to suspend the service, withhold delivery, or charge reasonable costs incurred in pursuing late payment, subject to applicable law. You agree to pay any bank fees, chargeback costs, or collection expenses arising from failed or reversed payments caused by your actions or omissions.
Additional charges may apply where the actual service differs from the original booking. This may include waiting time, extra labour, parking charges, congestion charges, tolls, stair carries, long carries, failed delivery attempts, re-delivery, or the handling of items not disclosed in advance. Any such extras will be explained where reasonably possible. If we incur costs because of inaccurate information supplied by you, those costs may be added to the final invoice.
Cancellations and rescheduling requests must be made as early as possible. If you cancel more than 48 hours before the agreed collection time, we may offer a full refund of any deposit paid, subject to any non-recoverable costs already incurred. If you cancel less than 48 hours before the job, a cancellation fee may apply to cover lost time, staffing, and vehicle allocation. The exact fee will depend on the stage of preparation and any committed third-party costs.
If you are not present at the agreed time and place, fail to provide access, or are otherwise unable to proceed with the booking, we may treat this as a late cancellation or failed job. In such cases, the full charge or a substantial part of the agreed price may still be payable. If we need to cancel due to vehicle breakdown, staff illness, unsafe conditions, or circumstances beyond our reasonable control, we will aim to rearrange the service or refund any sums paid for the unavailable portion.
We may also cancel or suspend a booking if you fail to meet safety, payment, or legal requirements. This includes refusal to disclose relevant information, attempts to transport prohibited goods, or behaviour that creates a risk to staff, property, or the public. In such circumstances, any sums already paid may be retained to the extent permitted by law and to cover work already undertaken or expenses already incurred.
Liability is limited to the extent permitted by English law. We will use reasonable care and skill when providing our Stratford man and van services, but we are not liable for losses arising from inaccurate information supplied by you, ordinary wear and tear, concealed defects in items, or events outside our control. You are responsible for ensuring that items are suitably packed, secured, and prepared for transit unless we have expressly agreed to provide packing services.
We accept responsibility for direct loss or damage caused by our negligence, subject to the limitations in these terms. However, we are not liable for indirect or consequential losses, including loss of profit, loss of use, business interruption, or loss of opportunity. Any claim for damage must be notified to us as soon as reasonably practicable and in any event before the end of the service day or within a reasonable time after discovery, with supporting evidence where available.
We are not responsible for damage caused by the inherent condition of an item, poor packing, unstable stacking by the customer, or items that are too large or too fragile to be safely moved without specialist equipment. Where items require dismantling, reassembly, or special handling, you must tell us in advance. Any instruction to move items through restricted access, narrow staircases, or difficult entry points is undertaken at your own risk unless we have agreed otherwise in writing.
Waste regulations must be observed at all times. We do not transport, remove, or dispose of controlled waste, hazardous waste, or any material that would require a specialist waste licence unless we have expressly agreed in advance and are legally permitted to do so. This includes, but is not limited to, asbestos, chemicals, gas bottles, oils, clinical waste, batteries, paints, solvents, and electrical waste that falls under regulated disposal rules. You must not place such items among ordinary belongings without notifying us.
If the booking involves waste, rubbish, or unwanted items, you are responsible for ensuring that the materials may be legally collected, carried, and disposed of in accordance with all applicable UK waste regulations. Where a disposal service is provided, you confirm that you are the lawful owner of the waste or authorised to arrange its removal. We may refuse any load that appears unsafe, prohibited, or non-compliant with waste handling requirements. Any breach of waste law by you may result in immediate termination of the service and may be reported where required.
You must also ensure that no items given to us for transport contain hidden waste or prohibited materials. If such materials are discovered during loading or transit, we may stop the job, isolate the item if safe to do so, and notify you of the issue. Any extra costs, disposal charges, cleaning costs, fines, or enforcement expenses arising from non-compliant materials will be your responsibility unless caused by our negligence. The customer remains responsible for the accuracy of any description of waste provided at the time of booking.
Customer responsibilities include ensuring safe access to the property, parking arrangements where applicable, and adequate preparation of items for collection. You must obtain any necessary permissions from landlords, building managers, neighbours, or local authorities if access, parking, or loading restrictions apply. You must also ensure that any item to be moved is lawful to possess, transport, and deliver. We may ask to inspect items before loading and may refuse anything we believe is unsafe or unlawful to carry.
The customer must be present, or make a suitable adult representative available, to confirm the load, give instructions, and approve the completion of work unless we have agreed on a contactless arrangement. If you are not available, our records, photographs, GPS logs, job notes, or driver reports may be used to verify completion. Any item not collected because it was not ready, not disclosed, or not accessible may still be charged at the agreed or revised rate.
We may require you to protect floors, walls, doors, and communal areas where access is restricted or delicate surfaces are involved. While our team will act carefully, you acknowledge that moving bulky items inevitably involves some risk. Any special instructions must be provided before the service begins. Failure to cooperate with reasonable operational requests may affect timing, safety, and the final cost.
Insurance and claims are handled in line with the cover we maintain and the limits of those policies. Where insurance is available, it may be subject to exclusions, excesses, and claims procedures set by the insurer. You must notify us promptly of any alleged loss or damage and allow us a reasonable opportunity to inspect the item, gather information, and investigate the circumstances. Failure to report the issue in time may affect any claim.
We do not accept liability for items of extraordinary value unless they have been declared in writing in advance and accepted by us. Valuable items, antiques, artwork, jewellery, collectibles, and irreplaceable documents should be separately insured by you unless we agree otherwise. We recommend that customers retain proof of ownership and condition for high-value possessions. Any settlement offered by us will be limited to the reasonable repair cost, replacement value, or other amount agreed after investigation, subject always to applicable law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. These terms are intended to be fair and enforceable and will be interpreted accordingly. If any part of these conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Governing law and jurisdiction are important to this agreement. These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, including booking issues, payment disputes, cancellation disagreements, liability claims, or compliance matters, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law requires otherwise.
For business customers, any dispute shall be resolved in the courts of England and Wales and in accordance with the principles of contract law applicable in that jurisdiction. For consumers, nothing in these terms affects your statutory rights. If you have a complaint or concern relating to a booking, you should raise it as soon as possible so that we can seek a fair resolution. Where informal resolution is not possible, the parties may pursue their legal remedies.
General provisions include the following: a waiver of any breach does not mean a waiver of any later breach; no third party may enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated; and any notice given under these terms should be treated as received when reasonably delivered by the agreed communication method. The headings in these terms are for convenience only and do not affect interpretation. By continuing to use our Stratford man and van service, you confirm that you have read, understood, and accepted these conditions.
