Stratford Man And Van Terms and Conditions

These Terms and Conditions apply to all bookings, quotations, and services supplied by Stratford Man And Van, including domestic removals, item transport, collection and delivery services, and any related loading or unloading work. By making a booking, requesting a quote, or allowing the service to begin, the customer agrees to be bound by these terms. For clarity, references to Stratford Man And Van, we, us, and our mean the service provider, and references to you and your mean the customer or any person acting on the customer’s behalf.

The purpose of these terms is to set out a clear agreement for the provision of a man and van service. They are intended to be fair, practical, and consistent with UK service law. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. No variation of these terms will be effective unless agreed in writing by both parties.

These terms apply equally to one-off collections, scheduled van and man jobs, multi-item transport, and light removals. Where a specific written agreement or quotation contains additional conditions, those conditions will apply alongside these terms unless they directly conflict, in which case the specific written agreement will take priority for that booking only.

Booking Process

A booking is only confirmed when we have accepted your request and, where required, received any deposit or advance payment requested. Enquiries do not amount to a confirmed service. We may provide an estimate based on the information supplied by you, including the items to be moved, access conditions, parking arrangements, floor levels, time of day, and any special handling needs. If the actual work differs from the information provided, the final charge may change accordingly.

When making a booking for a Stratford Man And Van service, you must provide accurate and complete information. This includes the size, quantity, and approximate weight of items; whether there are stairs, lifts, or long carrying distances; any fragile, awkward, or valuable goods; and whether there are legal or practical restrictions at either address. We rely on the information you give us when allocating vehicle size, staff, and timing. If the booking is made on behalf of another person, the person making the booking confirms that they have authority to do so.

We reserve the right to refuse or cancel a booking if the job is unsafe, unlawful, beyond the scope of our service, or if the information supplied is materially incorrect. We may also amend the booking details where necessary to reflect changes agreed by both sides. Any arrival times given are estimates only unless a fixed appointment has been expressly agreed in writing. Delays caused by traffic, weather, access issues, or circumstances outside our reasonable control do not amount to breach of contract.

If you need to change the date, collection point, delivery point, or inventory after booking, you should notify us as soon as possible. We will use reasonable efforts to accommodate changes, but revised pricing and availability may apply. Where a booking requires permits, permissions, or third-party access arrangements, you are responsible for ensuring these are in place before the service starts unless we have expressly agreed otherwise.

At the start of the job, you or your authorised representative should be present to confirm the items to be moved and to give any necessary instructions. If no one is available and we are instructed to proceed, we will rely on the details previously provided, and you accept responsibility for any resulting variation, omission, or delay. We may take photographs for operational and evidence purposes before, during, or after the service.

Payments and Charges

Our charges may be based on hourly rates, fixed prices, distance, volume, labour, waiting time, or a combination of these factors. Any quotation is valid only for the period stated or, if no period is stated, for a reasonable time. Unless otherwise stated, quotations are based on normal working conditions and on the assumption that the information supplied is accurate. Additional costs may arise where there are unexpected access problems, extra loading time, congestion, parking charges, disassembly or reassembly, disposal fees, or unsocial hours.

Payment terms will be confirmed at the time of booking or in the invoice. We may require full or partial payment in advance, particularly for larger jobs, commercial bookings, or high-demand dates. Unless otherwise agreed, all sums are due immediately on completion of the service. We accept payment by the methods notified to you in advance, and any bank charges, transaction fees, or failed payment charges may be passed on where permitted by law.

Late payment may result in additional charges, interest, or recovery action in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, especially for business customers. We may withhold further services, delivery, or the release of goods until payment is received in full. If you fail to pay a valid invoice by the due date, you agree to reimburse reasonable costs incurred in pursuing the debt, including lawful collection fees.

Any estimate or quotation excludes VAT unless stated otherwise. If VAT applies, it will be shown separately on the invoice. Where the job extends beyond the agreed scope, we will inform you where reasonably possible before additional charges are incurred, but you acknowledge that some extra costs may arise on the day and be added to the final invoice. In the event of a dispute about charges, you must pay any undisputed amount by the due date.

We may correct obvious pricing errors or omissions. A quotation will not be binding if it was clearly based on incorrect information supplied by you. If the service is interrupted because of your failure to provide access, keys, permits, or accurate instructions, we may charge for waiting time, abortive attendance, or return visits. Charges for cancelled or wasted journeys are set out in the cancellation section below.

Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving reasonable notice. The amount of any cancellation charge depends on how much notice is given, whether staff or vehicles have already been allocated, and whether the work was due to take place at a peak time. If you cancel after we have started travel, arrived on site, or begun loading, you may be charged the full or partial price of the booking, plus any direct costs already incurred.

We may cancel, postpone, or suspend the service if conditions are unsafe, unlawful, or likely to cause damage, or if you fail to provide payment, access, or accurate instructions. In such cases, we will use reasonable efforts to arrange an alternative date, but we are not liable for losses arising from the cancellation where it is due to your breach, omission, or failure to prepare the premises adequately.

If our team is delayed because you are not ready to proceed, there are problems with access, or the required goods are not available for collection, waiting time may be charged at the applicable rate. If the delay is substantial, we may treat the booking as cancelled by you and apply the relevant charges. We are not responsible for missed deadlines where the delay is caused by circumstances outside our reasonable control or by information supplied by you that proves to be incomplete or inaccurate.

Customer Responsibilities

You must ensure that the items to be transported are ready for collection, properly packed where appropriate, and safe to handle. You are responsible for securing doors, gates, and access points; arranging parking where necessary; and informing us of any restrictions affecting the route, building, or delivery location. You must also tell us in advance if the job involves heavy, fragile, valuable, antique, irreplaceable, or hazardous goods.

We may refuse to carry items that are illegal, dangerous, unhygienic, improperly packaged, or likely to cause damage to our vehicle or other property. This includes, without limitation, explosives, chemicals, gas cylinders, live animals, perishable waste, and prohibited goods. You confirm that you have the legal right to move the goods and that no item is stolen, counterfeit, unlawfully possessed, or subject to any legal dispute.

You are responsible for removing cash, jewellery, passports, confidential documents, and other high-value personal effects before the service begins, unless we have expressly agreed in writing to handle them. We are not obliged to inspect the contents of boxes, drawers, or bags, and we do not accept responsibility for concealed contents unless we were specifically informed of them and agreed in writing to transport them.

For jobs involving dismantling, assembly, or connection of appliances, you must ensure that any equipment is disconnected, safe to move, and ready for transport before our team arrives. Unless we expressly agree otherwise, we do not provide electrical, plumbing, gas, or specialist installation services. Any such work must be carried out by a suitably qualified professional. You remain responsible for backing up data on computers, drives, and electronic devices before transport.

Where multiple people or third parties are involved in the move, you are responsible for co-ordinating all instructions so that the booking can proceed efficiently. If another person provides contradictory instructions, we may rely on the instructions given by the person who made the booking unless we are told otherwise in advance. This helps ensure that the man with a van service proceeds smoothly and with minimal delay.

Liability and Damage

We will exercise reasonable care and skill in performing the service. However, our liability is limited to losses that are directly caused by our negligence or breach of contract and which were reasonably foreseeable at the time the contract was made. We are not liable for indirect or consequential losses, including loss of profit, loss of business, emotional distress, missed appointments, or delays caused by traffic, weather, or events beyond our reasonable control.

Where we are responsible for damage to property directly caused by our negligence, our liability will normally be limited to the lower of the cost of repair, the reduction in market value, or the actual replacement value of the damaged item, subject to any limitations stated in the quotation or invoice. You must notify us of any alleged damage within a reasonable time after discovery and provide supporting evidence, including photographs, a description of the damage, and proof of value where available.

We do not accept liability for damage resulting from pre-existing faults, defective packaging, inherent weakness, normal wear and tear, or items that are disassembled or reassembled at your request unless the damage was caused by our negligence. We are also not responsible for damage to walls, floors, ceilings, driveways, lifts, stairwells, or access routes where the space is too narrow, the surface is fragile, or the risk was reasonably apparent and you instructed us to proceed anyway.

If you ask us to move items through restricted or awkward spaces, you accept the risk of minor scuffs, marks, or impacts that may occur despite reasonable care. We may ask you to sign a waiver or confirm instructions where there is a heightened risk. Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Any claim for loss or damage must be made promptly and, in any event, within a reasonable period after completion of the service. We may inspect the item, packaging, and surroundings before accepting or rejecting a claim. If an item was not noted as damaged at the time of delivery, continued use may affect the assessment of the claim. Our decision will be based on the available evidence and the applicable legal principles.

Waste Regulations and Disposal

If our service includes removal of unwanted items, packaging, or waste, you must inform us in advance so that we can confirm whether the material can lawfully be transported or disposed of. We only handle waste in compliance with UK waste legislation, including the requirement that waste be transferred to authorised facilities or licensed operators where applicable. We may request details about the type, origin, and quantity of waste before accepting the booking.

You remain responsible for ensuring that any waste handed over to us is accurately described and lawfully classed. Stratford Man And Van may refuse waste that is hazardous, contaminated, liquid, clinical, electrical beyond agreed scope, or otherwise unsuitable for lawful transport. If waste is misdescribed, we reserve the right to charge additional fees, reject the load, or return it at your cost where lawful and practical to do so.

For waste jobs, you confirm that you are the producer or lawful holder of the waste and that you are authorised to transfer it. We may provide a waste transfer note or other record where required by law. You agree not to use the service to dispose of fly-tipped waste, illegally dumped goods, or items that you do not have a right to transfer. If we reasonably suspect unlawful conduct, we may terminate the service immediately and report the matter to the appropriate authorities.

Insurance, Force Majeure, and General Provisions

We maintain insurance cover that is appropriate for the nature of our services, but cover is subject to policy terms, exclusions, and limits. You are encouraged to arrange your own insurance for goods of particular value or importance. Any insurance claim may be subject to evidence, excesses, and the insurer’s assessment. We do not guarantee that every item will be insured for its full replacement cost unless this has been expressly agreed in writing.

We are not liable for failure or delay in performing our obligations where the failure results from events outside our reasonable control, including severe weather, accidents, road closures, vehicle breakdown, fire, industrial disputes, government restrictions, acts of third parties, or public emergencies. In such circumstances, we will take reasonable steps to minimise disruption and may suspend or reschedule the service without penalty.

If any dispute arises, the parties should first try to resolve it in good faith and by reasonable communication. These Terms and Conditions constitute the entire agreement between the parties concerning the service, except where additional written terms apply. No person other than the parties to the contract may enforce any term under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed in writing.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you book services in Scotland or Northern Ireland, any local mandatory legal rights that apply to you will continue to apply, but the contract will still be interpreted according to the lawful governing provisions stated here.

By using the Stratford Man And Van service, you acknowledge that you have read, understood, and agreed to these terms. They are designed to support a professional, transparent, and reliable man and van in Stratford service, while protecting both parties and reflecting standard UK contracting principles.